We offer a flexible cancellation policy. The booking fees paid during reservation are non-refundable unless a certificate (e.g., medical certificate) is provided.
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- Cancellation more than 48 hours before the start of the lesson: Full refund of the amount paid.
- Cancellation between 24 and 48 hours before the start of the lesson: 50% refund of the amount paid.
- Cancellation less than 24 hours before the start of the lesson: No refund, except in case of force majeure (with supporting documentation).
2. Force Majeure
In case of extreme weather conditions, illness or injury (with a medical certificate), or other exceptional circumstances, we offer the possibility to reschedule the lesson to a later date or a partial refund, depending on the conditions.
3. Cancellation by Vision Ski Instructors
In the unlikely event that we have to cancel a lesson due to unfavorable weather conditions or other reasons beyond our control, we commit to:
- Offering to reschedule the lesson to a later date that suits the client.
- Providing a full refund if rescheduling is not possible.
5. Booking Modifications
Booking modifications are possible without charge up to 48 hours before the start of the lesson, subject to availability.